Understanding the Summary Report

The Summary Report Overview Video:

Summary Reports

The notion behind the Summary Report is simple: GetFeedback takes responses to your survey questions and packages them in beautiful, pre-made visualizations like this example for a multiple choice question:

GetFeedback Online Survey Software Summary Report 

These visualizations are great for presentations to other team members, as discussion starters among survey creation teams and even back to survey respondents.

Summary Report Visualizations

Each question type has a pre-built visualization associated with it, so all your survey questions will get a simple, beautiful, shareable data presentation that updates live on the web. Below are examples of the different types of question visualization

Multiple Choice question type example:

GetFeedback Online Survey Software Summary Report Multiple Choice

Slider Bar question type example:

GetFeedback Online Survey SOftware Summary Report Slider Bar

Rank question type example:

GetFeedback Summary Report Question Type

The ranking question can be a little tricky to view on the Summary report. The average number you see is the average ranking of the choice. In the above example, everyone did not put that choice as #1, so the average position it was ranked in would be 2.56.

The colors then represent the percentage of total people who ranked that option in that place. For example, approximately 33% of people put Price of Product in the number one position. There will always be the same number of colors as there are choices. 

Picture question type example:

GetFeedback Online Survey SOftware Summary Report Picture Choice

Rating question type example:

GetFeedback SUmmary Report Rating Question Type

Net Promoter Score question type example:

GetFeedback SUmmary Report Net promoter Score

The Net Promoter Score (NPS) methodology is based on asking customers a single question that is predictive of both repurchase and referral: "On a scale of zero to 10, how likely are you to recommend our business to a friend or colleague?" The survey responses provided are classified as follows: People who rate you 0 through 6 are known as Detractors, those who rate you 7 or 8 are known as Passives, and those who give you a 9 or 10 are known as Promoters.

The final Net Promoter Score (NPS) is calculated by subtracting the percentage of respondents that are labeled Detractors from the percentage of respondents that are labeled Promoters. So NPS equals the percent of promoters minus percent of detractors. The final value can range anywhere between -100 to 100.

Please note: For some question types GetFeedback doesn’t provide a visualization. This is typically for question types like Forms, in which respondents provide individualized text inputs. That data is captured in the Results tab and in the downloadable CSV and XLS files, as well as can be integrated with Salesforce.

For deeper dives, views of individual responses and custom data analysis of your own, GetFeedback lets you see and download further details on the Results tab.

Related Articles

Summary Report Filters

Understanding Your Results 

Exporting Detailed Results to CSV or Excel


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